Returns & Complaints

We want you to be satisfied with your purchase from us. The items you have ordered should be free of defects upon delivery. If the item is defective or there has been an error in delivery or during transport, please contact us quickly by e-mail, preferably on the day of arrival.

Returns & Right of Withdrawal
 

• Free product exchanges only apply to private customers; that is, the Right of Withdrawal Act only applies to consumer purchases. Therefore, the right of withdrawal cannot be used by companies or others who have made purchases as part of business activities.
   
• In Brynje's stores, we have a 14-day return/right of withdrawal policy, and a 30-day exchange policy. This means you can exchange the item for something else. This only applies to private customers. You must return the item within 30 days from the date you received it. Outlet items cannot be exchanged.
   
• The product must not be used, and the packaging must be intact and undamaged. You cannot use the right of withdrawal if the item is deteriorated or damaged so that it cannot be returned in "approximately the same condition and quantity," and this is due to lack of care or negligence on your part. Keep the original packaging if you are not sure you want to keep the item.
   
• Bottoms (boxers, hipsters) are not considered "in the same condition" if they have been used/tested/tried by the consumer. The right of withdrawal does not apply to these products for hygienic reasons.

How to proceed:
 

• Please contact us:
  - Write to kundeservice@brynje.no and tell us which item you want to return.
  - Fill out the return form and place it in the package along with the product. Download the return form here
  - We will send you a copy of our invoice that cover your purchase.
  - Put the invoice outside the package for the Norwegian customs to use.
  - The Return label will be sent to you from DHL in a separate e-mail.

• Return items should be sent to:
  BRYNJE OF NORWAY AS
  Boks 2023 Stubberød
  3255 Larvik
   
• If you wish to cancel the purchase, we will deduct 200 NOK / 20 EUR / 20 USD from the original payment to cover our return costs. We will then refund the balance to your account.
• If you do not pick up the package you have ordered but remain completely passive, this is not the same as using your right of withdrawal. You have then not fulfilled the requirements set for you according to the Right of Withdrawal Act §§11 and 13, and thus lose the right to terminate the agreement. You will then be charged for shipping costs both ways and a fee of NOK 200 for handling the case.

Complaints - Product Defects
 

• All complaints must be approved by us. Send three pictures of the product to kundeservice@brynje.no and describe what is wrong.
   
• If you on your own initiative take measures to remedy the defect beyond what has been agreed with Brynje AS, we will not cover these expenses.
   
• We will help you as quickly as possible and tell you what to do with the item. If the ordered product has defects, we will send you a new product. Read about 5-year warranty